I will begin at the beginning. A few weeks ago, I started reading Barbara Pym novels for the wonderful Barbara Pym Reading Week celebration hosted by Thomas at My Porch and Amanda at Fig and Thistle. So, I started reading some of the Pym novels on my shelves. Some of them are beautiful Moyer Bell editions that look like this:
They're out of print now, and some of them are rather pricey. I was lucky enough to get a couple at good prices, and a few months ago, I even got one from Paperback Swap. Anyway, I was all into Barbara Pym and ordered some more. Some of them were in the $20 range, which is a little spendy but I was feeling flush (I'd just had a birthday and had a little extra cash).
Anyway, I opened up a package yesterday, but this is what I received:
Not the same book, at all!! And I was charged more than $20!!! At first I thought I'd accidentally ordered the wrong book, but no, I checked the Amazon order, I definitely ordered the Moyer Bell copy. This particular copy is a Harper Perennial, they list for much less.
So, I contacted the bookseller, and they can't see what the problem is!!! Their response was basically, well, those books are really expensive, they're out of print, so we "upgraded you." Really!!! How is it an upgrade if it's not the book I ordered???? This book's cover is in good condition, but the pages are all browned and it is not a Moyer Bell. Here's the latest response:
We are baffled by what you say, as all editions here are of the same price and quality, but if you do not want the book, please simply file a return request and send it back.
Really and truly, we did definitely deliberately upgrade you. You ordered a lightly used book and we upgraded you to one which is un-used. About a $5 value. We did that to try and make you happy. We are sorry it did not work.
Now, I have nothing against Harper Perennial. I'm sure it's a fine book and they didn't misspell any words or leave any chapters out. But that is not the point. If you order something, it should be as pictured. And I'm darned if I'm going to pay the return shipping!! It's their mistake!
The kicker here is that the slip enclosed in the book states that "we are a new company on Amazon, and we strive to be the best." Really? How is misleading your customers and arguing with them about the books "the best"????
And the worst part is, I accidentally ordered the same book from them TWICE. I haven't read all the Pyms yet, and I was putting in an Amazon order the other day and accidentally ordered the same book from this seller. AGAIN
Bloggers, do not put yourselves through this. Please, please, check your past order history when you order from Amazon!!
The one comfort is that I purchased them through Amazon with a credit card. Amazon is normally very good about items that are not as pictured; if not, I'll call the nice people at Visa.
It's just so annoying. Seriously, am I in the wrong here? Am I asking too much to expect to receive what was pictured on the Amazon website? Please let me know.